The book
Real stories. Real lessons. Finally, someone said it.
Check-In, Check-Out, Burnout is a laugh-out-loud collection of true hospitality stories, hard-earned lessons, and real-world training that hits where it hurts, in the best way. From ridiculous guest requests to leadership meltdowns, Jamie Oakley pulls back the curtain on what really happens behind the front desk.
This isn't another theory-filled leadership book. It's real, raw, and ridiculously relatable. You'll learn, you'll laugh, and you'll never look at hospitality the same way again.
- —True stories from the front lines
- —Practical takeaways you can use immediately
- —Leadership lessons without the fluff
- —Perfect for hospitality professionals who could use a laugh, and a reminder they're not alone
Inside
A few of the chapters.
- 01Why your guests can feel the eye-roll
- 02SOPs that don't read like hostage notes
- 03The five conversations every GM avoids
- 04What turnover is actually telling you
- 05The 2 a.m. test for service recovery
- 06Building a team your owners can't break
Praise
"The book hospitality has been waiting for. Honest, funny, devastating."
, Editor, HOTELS Magazine
"Required reading for any GM with a pulse."
, Owner, Independent Resort Group
"Finally a hospitality book that doesn't sound like a brochure."
, Director of Operations, Luxury Brand
Bulk & signed orders
For leadership offsites, conferences, and hotel groups.
Tiered pricing. Custom inscriptions. Branded inserts available.