Check-In, Check-Out, Burnout

Hospitality Reset™ Membership

Build a stronger hospitality operation.

Hospitality Reset™ combines field guides, member tools, property training resources, and operational systems for the people who lead, serve, recover, and reset hospitality every day.

Request Membership InformationExplore Field GuidesRequest Property Licensing

Membership Options & Pricing

Choose the membership structure that best fits your organization.

Tier I

Individual Membership

AI support and document creation for one hospitality professional.

$29/month
$290/year
Start Monthly MembershipStart Annual Membership
  • Leadership Coach, Guest Recovery, Training Builder, and Operations support
  • Universal Ask — one question, routed to the right specialist
  • Saved conversation history
  • Create checklists, worksheets, and training sheets
  • Download as PDF or Word, or print
  • Personal publication library
  • 20% off Executive Knowledge Library publications

Field Guides purchased separately. Want the full library? See Individual + Library.

Tier I
Best Value

Individual + Library

Everything in Individual, plus full access to the Executive Knowledge Library.

$79/month
$790/year
Start Monthly MembershipStart Annual Membership
  • Everything included in Individual Membership
  • Full eligible Executive Knowledge Library while your membership is active
  • Membership-included field manuals, workbooks, and training manuals
  • Operational guides and future membership-included titles
  • Create checklists, worksheets, and training sheets — PDF, Word, or print
  • Single user — no team seats or invitations

Library access continues while the membership is active. Publications purchased individually remain yours.

Tier II

Property Membership

Up to 100 Rooms

Built for independent hotels, boutique properties, and resorts.

$249/month
$2,490/year
Start Membership
  • Included publication library for the property
  • Expanded member support — People & Culture and Sales & Events, plus all Individual specialists
  • Property-aware guidance shaped by your operation
  • Team invitations, with access inherited by invited staff
  • Guide assignments for managers and team members
  • Create checklists, worksheets, and training sheets — PDF, Word, or print
Tier II

Mid-Size Property

101–300 Rooms

Built for multi-department hotels and resorts.

$399/month
$3,990/year
Start Membership
  • Included publication library for the property
  • Expanded member support — People & Culture and Sales & Events, plus all Individual specialists
  • Property-aware guidance shaped by your operation
  • Team invitations, with access inherited by invited staff
  • Guide assignments for managers and team members
  • Create checklists, worksheets, and training sheets — PDF, Word, or print
Tier II

Large Property

301+ Rooms

Built for larger properties and complex operations.

Starting at $599/month
Starting at $5,990/year
Request Information
  • Included publication library for the property
  • Expanded member support — People & Culture and Sales & Events, plus all Individual specialists
  • Property-aware guidance shaped by your operation
  • Team invitations, with access inherited by invited staff
  • Guide assignments for managers and team members
  • Create checklists, worksheets, and training sheets — PDF, Word, or print
Tier III

Portfolio Membership

For management companies and ownership groups.

Custom Pricing
Request Portfolio Pricing
  • Multi-property and multi-member access
  • Full specialist member support across properties
  • Publication access for every included property
  • Team invitations and inherited staff access
  • Member document creation — PDF, Word, or print
  • Cross-property internal use
Tier IV

Enterprise Licensing

For brands, franchisors, associations, and enterprise organizations.

Custom Pricing
Request Enterprise Licensing
  • Custom access structure across brands and properties
  • Full specialist member support for included teams
  • Publication access and member document creation
  • Brand-wide deployment
  • Dedicated onboarding and support

Comparison Matrix

What's included by tier.

Individual Membership provides member support, document creation, and discounts; Property and Portfolio Memberships carry the operational library and property-aware support.

Members without an active membership receive a one-time 72-hour introductory window with the released specialists. Publication access remains based on purchase or membership.

FeatureIndividualIndividual + LibraryPropertyPortfolioEnterprise
Executive Knowledge Library
Individual + Library receives full membership-included library access; Individual members purchase guides separately.
—Full eligible access
Purchased Guide Library
Publication Purchase Discount
20%20%Custom
Field Guides Purchased Separately
————
Future Releases
—
Internal Team Use Rights
——Property-wideCross-propertyCustom
Property Setup & Tools
——Custom
Scorecard Access
Assessment Discounts
Custom
Secret Shopper Discounts
——Custom
AI Operations Team
Specialist member support, available inside the member workspace.
Universal Ask
Leadership Coach
Guest Recovery Assistant
Training Builder
Operations Assistant
People & Culture Assistant
——
Sales & Events Assistant
——
AI Efficiency Advisor
Coming soonComing soonComing soonComing soonComing soon
Conversation History
Property-Aware Support
——
Member Document Creation
Checklists, worksheets, and training sheets created by members.
PDF, Word & Print Export
Team Invitations
——Custom
Team Management
——Custom
Guide Assignments
——Custom
Property Profile / Property Context
——
Property Administration
——Custom
Property Billing Controls
——Custom
Single User
———
Multi-Property Access
———
Custom Deployment & Licensing
———Custom

Your Member Home

Everything you use, in one place.

When you join Hospitality Reset™, your Member Home brings together the tools, conversations, publications, and support you use most — so you are not searching across disconnected systems when you need help during the workday.

AI Operations Team

Your specialist hospitality assistants for leadership, guest recovery, training, operations, people & culture, and sales & events — based on the access included with your membership.

Ask Hospitality Reset

Ask one question and Hospitality Reset routes you to the best-fit specialist you are authorized to use.

Recent Conversations

Return to previous conversations and continue where you left off.

Your Publication Library

Access publications you own, resources included with membership, and guides assigned to you.

Create Practical Tools

Turn the work you are doing with your specialist into usable checklists, worksheets, SOPs, action plans, training sheets, and handoff tools — then download as PDF, edit in Word, or print and use with your team.

Assigned to You

See publications, guides, and training assigned directly to you.

Property Membership

Invite your team. Each person receives their own role-based Member Home and the resources available to them — without giving staff access to billing or property administration.

Individual members receive their own Member Home too — with their eligible specialist assistants, conversations, publications, generated documents, and membership access.

See Membership Options
Additional Services

Extend your operational improvement.

Services that complement membership and accelerate property-level results.

Hospitality Reset Assessment™

Diagnostic review of your property's operational strengths and strain points.

Secret Shopper Programs

On-property observation engagements aligned to your operational rhythm.

Consulting & Advisory Services

Strategic and operational guidance for leadership teams.

Pricing: Custom based on scope and geography.

Request Scope

Three ways to begin

Choose the entry point that fits the property.

Most operators start in one of three places — the field guides, a consultation, or a property licensing conversation. Each one is a door into the same ecosystem.

Request a ConsultationExplore the Field GuidesRequest Property Licensing